Lab Operations Specialist

About Dexmate

Dexmate is building the foundation for physical AI — combining a new generation of robots with a universal Physical AI OS, making robots as easy to build and deploy as software. Today, robotics is fragmented, slow, and closed: most builders are forced to reinvent the same stack again and again, and most ideas never make it past the prototype stage. We exist to change that. Our mission is to democratize robotics by lowering the barrier to entry, delivering a plug-and-play platform for developers, researchers, and enterprises, and cultivating an open ecosystem that accelerates the evolution of physical AI.

If you want to help shape the next layer of human capability — and believe the future of robotics should be built together, not in isolation — we'd love to build it with you.

The Role

You'll build and run the physical operations layer of the company: how material comes in, how it gets tracked, how it reaches the engineer who needs it, and how finished robots get out the door and to a customer in one piece. Today that means inventing the system. Later it means running and scaling it.

This is a hands-on job. You'll be on the floor, in the lab, and on the loading dock.

Responsibilities

Inventory and materials

• Design and run our inventory system end to end — part numbering, bin and location scheme, receiving, put-away, cycle counts

• Own inventory accuracy across labs, warehouses, and set the accuracy targets we hold ourselves to

• Kit parts for robot builds and get them to the right bench at the right time

• Manage consumables and reorder points: fasteners, cabling, adhesives, PPE, ESD supplies

• Track tools and lab equipment, including calibration schedules and preventative maintenance

Lab operations

• Set and enforce lab organization standards — labeled storage, bench discipline, 5S, clean-as-you-go

• Own ESD compliance and lab safety practices

• Handle battery and hazmat storage in line with our lithium-ion safety requirements

• Support lab buildouts: new benches, test stations, equipment installs

Customer shipping

• Own outbound robot shipments end to end, domestic and international

• Design and source crating and packaging — shock mounting, tip and impact indicators, reusable vs. one-way

• Manage freight forwarders and carriers; quote and book LTL, FTL, and air freight; select Incoterms

• Prepare export documentation: commercial invoices, packing lists, HS classification, certificates of origin

• Maintain serial-number-level tracking and as-shipped configuration records for every unit

• Handle cargo insurance and damage claims

• Coordinate inbound and outbound with our Seoul office

Minimum Qualifications

• 3+ years in hardware lab operations, materials management, or logistics at a hardware, robotics, or capital equipment company

• Direct experience with inbound and outbound logistics, including international shipments

• You've built or meaningfully improved an inventory system, not just operated one someone else designed

• Comfortable around engineering hardware — you can read a BOM, understand why a part revision matters, and handle prototypes without damaging them

• High bar for organization and accuracy, and willing to hold other people to it

• Able to lift 50 lbs and be on your feet for much of the day

   

Preferred Qualifications

• Current hazmat / dangerous goods certification for lithium batteries (49 CFR ground, IATA DGR air). If you don't have it, we'll certify you — but someone here needs it before our first unit ships.

• Experience shipping capital equipment internationally: semiconductor tooling, medical imaging, industrial automation, or similar

• Export compliance background — ECCN classification, restricted party screening, license determination

• Forklift certification

• Experience at a company that scaled from prototype builds to customer shipments