Robotics Field Engineer - MEX

As a Robotics Field Robotics Engineer, you provide on-site and remote technical support to ensure optimal performance and reliability of robotic systems. You diagnose, repair, and maintain equipment while acting as a key interface between customers and internal teams, ensuring high service quality and system uptime.

Reports to:

Local Service Manager / Head of Services North America

Responsibilities and Objectives:

Field Service & Customer Support

• Provide on-site repair, troubleshooting, maintenance, and programming support
• Diagnose robotic systems and resolve issues efficiently
• Restore system operation and ensure customer satisfaction
• Support commissioning and emergency interventions

Remote Support & Hotline

• Provide technical support via phone and email
• Manage customer hotline requests
• Guide customers through troubleshooting and resolution remotely

Service Execution & Reporting

• Document activities in CRM
• Provide detailed service reports
• Track system performance and issues

Coordination & Improvement

• Coordinate with service management and teams
• Provide feedback for continuous improvement
• Support knowledge sharing

Adheres to all safety, quality and environmental standards

• Bachelor’s or Associate degree in Engineering, Robotics, or related field
• 3+ years experience in robotics or industrial automation
• Strong robot programming and troubleshooting skills
• Knowledge of electrical, mechanical, and control systems
• Ability to read and interpret technical documentation
• Strong communication and customer interaction skills
• Willingness to travel up to 75%
• Fluent English speaker

Work schedule:

Willingness to travel as required both domestically and internationally (up to 75%)